Home visit doctor · Adults · No appointment
Your doctor. At home.
Fever, infection, a fall, sudden pain: call us, and an emergency physician will come to your home the same day, with no appointment. No waiting in the emergency room, no travelling when you are unwell.
When to call
Call DOC+, the Centrale Santé Genève or 144?
DOC+ treats adults with health problems that cannot wait but are not life-threatening, Monday to Friday. In the evening, at weekends, for a child or if you are unsure, the Centrale Santé Genève will guide you. If a life is in danger, call 144.
Call DOC+
Mon–Fri, 8am–7pm · adults- Fever, flu, sore throat, ear infection, sinusitis
- Urinary infection, cough, bronchitis
- Fall without loss of consciousness, sprain, back pain
- Small wound, minor burn, insect bite, mild allergic reaction
- Moderate stomach pain, vomiting, diarrhoea
- Elderly person who is getting worse, recent confusion
Call the Centrale Santé Genève
Free · 24/7- Evenings, nights, weekends and public holidays
- If you are unsure where to seek care
- Health professionals assess your symptoms and direct you to advice, an on-call doctor, a pharmacy or the emergency department
Call 144
Life-threatening emergency- Chest pain or tightness
- Severe difficulty breathing
- Paralysis, speech problems, drooping face
- Loss of consciousness, seizures
- Heavy bleeding, serious injury
The visit
From your call to follow-up, in four steps.
You call us
On +41 79 842 82 82. If the doctor is on a visit, our secretariat takes your request and the doctor calls you back.
The doctor assesses
A few questions over the phone to judge how urgent it is, then you are given a time for the visit.
The doctor comes to you
A full examination and, if needed, a blood test, rapid tests or minor treatment on site.
Report and follow-up
A report is sent to your family doctor. Is your condition changing? You can call DOC+ again at any time during our opening hours.
Getting ready for the doctor
- The name on the doorbell and the building entry code
- The floor, and a door that is easy to open
- An outside light switched on in the evening
- Pets tied up or in another room
- Your insurance card and ID
- A list of your medicines, or the boxes
Calling for a relative?
That is absolutely fine, for example for an elderly parent. Have their name, date of birth, exact address and list of medicines ready, and tell us who will open the door. If you are not there, leave us a number: the doctor can call you after the visit, with the patient's consent.
Services
What the doctor does at your home.
Urgent consultation
Infections, fever, acute pain, worsening of a known illness, for adults.
Minor treatment
Wounds, simple stitches, dressings, injections.
Tests
Blood samples taken at home and analysed in a laboratory, rapid urine and infection tests.
Elderly people and care homes
Alongside the family doctor, when they are not quickly available.
Companies and hotels
An employee or a guest falls ill? The doctor comes on site.
Certificates
Medical certificates and sick notes, when your condition justifies it.
Area covered
From Chambésy to Versoix.
DOC+ has no practice: the doctor comes to you, by e-bike or by car, on the right bank of the lake.
At home
When travelling is difficult: fever, pain, reduced mobility, old age.
In care homes
Quick visits to residents, working with the care team and the attending doctor.
At work
The doctor comes to the workplace, so colleagues do not have to accompany the employee.
At the hotel
For guests staying in Geneva, in French, English or Italian.
Fees & insurance
Covered by Swiss basic health insurance.
Visits are billed according to the official TARDOC tariff, travel included, and covered by compulsory health insurance (LAMal), minus your deductible (franchise) and co-payment (quote-part).
Tiers payant or tiers garant: how does billing work?
Tiers payant (direct billing). The invoice is sent directly to your insurer, who pays the doctor. You receive a copy for information, which you do not pay. Your insurer then bills you for your share (deductible and co-payment).
Tiers garant (you pay, then get reimbursed). The invoice is sent to you. You pay the doctor, then send the reimbursement slip to your insurer, who refunds you minus your deductible and co-payment.
DOC+ works with both systems. The one that applies is shown on your invoice.
Please have ready: insurance card, ID, list of your medicines.
Patients insured abroad and hotel guests: the consultation is paid immediately on site by bank card. You receive a detailed invoice to send to your insurer.
Emergency physician (SSMUS)
- Adults seen without an appointment
- A report is always sent to your family doctor
- Medical confidentiality and data protection
- Consultations in French, English and Italian
Frequently asked questions
Before you call
Do I need an appointment?
No. Call +41 79 842 82 82: the doctor assesses your situation and gives you a visit time the same day. The most urgent cases are seen first. If we cannot come in time, we will direct you to the right alternative.
Is there a practice I can go to?
No. DOC+ is a visiting service: the doctor comes to your home, care home, workplace or hotel.
Which areas do you cover?
Chambésy, Bellevue, Genthod, Collex-Bossy and Versoix.
Are visits covered by insurance?
Yes, by Swiss basic health insurance (LAMal), minus your deductible and co-payment. Depending on the case, the invoice goes directly to your insurer (tiers payant) or is sent to you to pay and then claim back (tiers garant): this is shown on the invoice. Patients insured abroad pay by card on site.
What about evenings and weekends?
Call the Centrale Santé Genève on 0800 116 117, free of charge, 24/7. In a life-threatening emergency, call 144.
Do you see children?
No, DOC+ only treats adults. For a child, contact your paediatrician or the Centrale Santé Genève on 0800 116 117.
I am deaf or hard of hearing?
Send a text message to +41 79 842 82 82 with your name and address. We will reply by text to arrange the visit. You can also call us through the Procom relay service, in writing or in sign language, or e-mail us at contact@doc-plus.ch.
What if I don't have a family doctor?
We treat you and can refer you to a family doctor for follow-up.
What if it is more serious than expected?
The doctor starts treatment, calls 144 if needed and organises your transfer to hospital, passing on all useful information.